Outage in Atlassian Access
Degraded performance to multiple Atlassian experiences
Resolved MinorIncident Report
Our team is performing an investigation into all Atlassian products and services to understand the full impact of the prior certificate changes that caused this incident.
While many services are restored we are continuing to monitor for additional impacted service issues that customers may be experiencing.
Components affected
Atlassian Access Domain Claims Atlassian Access SAML-based SSO Atlassian Access User Provisioning Atlassian Access Account Management Atlassian Access Audit Logs Atlassian Access SignupTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
7 months ago - at 09/22/2025 07:17AM
A configuration change to our CDN configuration for the atlassian.net domain resulted in customer traffic temporarily being dropped. This was immediately identified by our monitoring systems and rolled back. A public PIR with full details will be issued as a follow up.
MONITORING
7 months ago - at 09/22/2025 06:55AM
Our team has investigated and enabled configuration changes which should be restoring services across all impacted products starting at 06:17AM UTC.
We are monitoring for recovery across all products and services at this time, and will provide further update when available.
IDENTIFIED
7 months ago - at 09/22/2025 05:59AM
Our team is performing an investigation into all Atlassian products and services to understand the full impact of the prior certificate changes that caused this incident.
While many services are restored we are continuing to monitor for additional impacted service issues that customers may be experiencing.
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