Outage in Auth0

Errors for One-Time Password Magic Link

Resolved Minor
April 03, 2025 - Started 1 day ago - Lasted about 6 hours

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Outage Details

We are currently investigating an incident that impacted our services. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information.
Latest Updates ( sorted recent to last )
IDENTIFIED about 23 hours ago - at 04/03/2025 09:33PM

Our deployments to remediate this issue are still ongoing and we are beginning to see full recovery for impacted environments. We will post an additional update here over the next few hours as we review the rollout of these deployments and customers will continue to see gradual remediation for this.

IDENTIFIED 1 day ago - at 04/03/2025 06:29PM

Our Engineering team is continuing to rollout a fix for this issue however we have now identified that a very limited subset of users were affected by this. Some users created that are using magic link passwordless verification emails may have encountered an email link issue when attempting to authenticate. We will confirm here in 1-2 hours once our rollout fix for this has completed.

IDENTIFIED 1 day ago - at 04/03/2025 05:43PM

Our Engineering team is continuing to review an issue we identified which has impacted use of one time password magic link for authentication across multiple environments. We are working urgently to remediate this issue and will advise once our mitigation efforts have completed.

IDENTIFIED 1 day ago - at 04/03/2025 05:16PM

Our Engineering team has identified a regression which is impacting end user ability to utilize one time password magic link based authentication. We are working urgently to mitigate this issue and we will post additional updates here in 15 minutes.

INVESTIGATING 1 day ago - at 04/03/2025 05:06PM

We are currently investigating an incident that impacted our services. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information.

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