Outage in Autodesk

Revit Cloud Worksharing / Cloud Models | Multiple Autodesk Construction Cloud products

Resolved Minor
September 10, 2024 - Started 27 days ago - Lasted about 3 hours
Official incident page

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Outage Details

We are investigating reports of customers experiencing an issue where they are unable to access cloud models in Revit Cloud Worksharing / Cloud Models in the Australian region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Components affected
Autodesk ACC AutoSpecs Autodesk Docs (Europe) Autodesk Takeoff (Europe) Autodesk Takeoff Autodesk BIM Collaborate (Europe) Autodesk Build (Europe) Autodesk Docs Autodesk BIM Collaborate Autodesk Build Autodesk Revit Cloud Worksharing / Cloud Models Autodesk Revit Cloud Worksharing / Cloud Models (Europe)
Latest Updates ( sorted recent to last )
RESOLVED 27 days ago - at 09/10/2024 05:27AM

The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

INVESTIGATING 27 days ago - at 09/10/2024 04:08AM

We are continuing to investigate where customers are unable to access cloud models in Revit Cloud Worksharing / Cloud Models and within multiple Autodesk Construction Cloud products. We will provide an update within 60 minutes or sooner if we have more information to share.

INVESTIGATING 27 days ago - at 09/10/2024 03:08AM

We are continuing to investigate where customers are unable to access cloud models in Revit Cloud Worksharing / Cloud Models. We subsequently determined that the cause of this issue was also affecting multiple Autodesk Construction Cloud products. We will provide an update within 60 minutes or sooner if we have more information to share.

INVESTIGATING 27 days ago - at 09/10/2024 02:24AM

We are investigating reports of customers experiencing an issue where they are unable to access cloud models in Revit Cloud Worksharing / Cloud Models in the Australian region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

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