Outage in Automatiq Sync

AXS Resale Order Processing Issues

Resolved Minor
April 30, 2025 - Started 8 months ago - Lasted about 17 hours
Official incident page

Incident Report

We have identified an issue with AXS orders not being sent from AXS to Sync and are working with their team to resolve the issue. We've identified that the issue began at approximately 10AM Eastern. Currently, orders received after that time will need to be manually invoiced.

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Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 05/01/2025 11:17AM

AXS identified the issue causing Resale orders from not sending notification to Sync and has backfilled all webhook notifications so Sync can attempt to process all orders from the time those stopped approximately 10AM Eastern. All new orders from AXS Resale should also now be processed in a timely manner.

IDENTIFIED 8 months ago - at 04/30/2025 06:01PM

We have identified an issue with AXS orders not being sent from AXS to Sync and are working with their team to resolve the issue. We've identified that the issue began at approximately 10AM Eastern. Currently, orders received after that time will need to be manually invoiced.

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