Outage in Automatiq Sync

AWS outage affecting Sync services

Resolved Major
October 20, 2025 - Started about 2 months ago - Lasted about 7 hours
Official incident page

Incident Report

We’re continuing to work on bringing our systems fully back on track following a major outage with AWS, who is still experiencing a partial service disruption. https://health.aws.amazon.com/health/status While recovery progresses, customers may continue to experience slowness or degraded performance across parts of the system. We’ll post more updates as they become available.

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 10/20/2025 09:03PM

We are beginning to see signs of overall recovery from AWS.
https://health.aws.amazon.com/health/status

We're closely monitoring as everything comes back into full service.

MONITORING about 2 months ago - at 10/20/2025 04:07PM

We are currently experiencing extended crawl and transfer times for accounts across all services, these issues are due to the ongoing AWS issues
https://health.aws.amazon.com/health/status

Customers may still see slowness or degraded performance, as well as delays in the team's response time, as this affects our Messenger services.

We will post updates as we receive them

MONITORING about 2 months ago - at 10/20/2025 02:40PM

We’re continuing to restore services while our cloud provider experiences a partial outage.
https://health.aws.amazon.com/health/status
Customers may still see slowness or degraded performance, specially in the response time, as this affects our messenger services.
We’ll post more updates as they become available.

IDENTIFIED about 2 months ago - at 10/20/2025 02:21PM

We’re continuing to work on bringing our systems fully back on track following a major outage with AWS, who is still experiencing a partial service disruption.
https://health.aws.amazon.com/health/status
While recovery progresses, customers may continue to experience slowness or degraded performance across parts of the system.
We’ll post more updates as they become available.

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