Outage - Configuration Hub in Production Environment

Bazaarvoice has verified that the issue with access to the Configuration Hub has been resolved and is closing this incident. This is the final update.

If you have any questions, please contact Bazaarvoice Support.

Bazaarvoice has verified that Configuration Hub is working as expected now. A root cause has yet to be determined. We are currently monitoring the situation and will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:
Oct 19, 2023, 10:00 am CST

(1175)

Bazaarvoice has identified an issue that is causing an outage of Configuration Hub in the Production Environment. We are currently investigating this issue and will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:
Oct 18, 2023, 10:00 am CST

(1175)

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)