Degradation - SEO feeds and Bulk Export Feeds

Bazaarvoice has verified that the issue has been resolved and all services are fully functioning and closing this incident.

This is the final update.

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT:
Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

We are continuing to monitor this situation with the bulk export and SEO feeds. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:
January 14th, 2025, 11 AM CST

All bulk processes are running fine. We will continue to monitor the situation and provide updates as needed.

NEXT UPDATE:
January 13th, 2025, 11 AM CST

All bulk processes are running smoothly. Delivery timelines: feeds from January 7th and 8th have been delivered, and all Bulk Export (EU) and SEO (US) feeds for January 9th are on track for timely delivery on January 10th, 2025, at 2:00 AM CST. We will continue to monitor the situation and provide updates as needed.

NEXT UPDATE:
January 10th, 2025, 11 AM CST

Bazaarvoice has now successfully delivered the SEO and Export Feeds for the 7th of January, 2025. However, subsequent feed delivery delays are expected. Bazaarvoice will continue to monitor the situation and provide further updates.

We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:
January 9th, 2025, 3 PM CST

[1279]

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll-free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll-free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT:
Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

Bazaarvoice continues to work on a fix for the issue. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:
January 8th, 2025, 9 PM CST

Bazaarvoice has identified an issue that is causing a degradation of the SEO feeds (US region) and the Bulk Export Feeds (EU region) delivery service. Due to this issue the export feeds for the 7th of January, 2025 will be delayed.

We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:
January 8th, 2025, 3 PM CST

[1279]

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll-free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll-free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT:
Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)