Outage in Bitbucket

Degraded website performance for some customers.

Resolved Minor
February 20, 2025 - Started 1 day ago - Lasted about 10 hours
Official incident page

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Outage Details

We are currently investigating an issue impacting some customers who are seeing intermittent errors accessing the Bitbucket.org website.
Components affected
Bitbucket Website
Latest Updates ( sorted recent to last )
RESOLVED about 20 hours ago - at 02/20/2025 10:00PM

After monitoring, this incident is now resolved. If you continue to see issues, please ensure you are not using a stale / old tab and are loading a fresh version of Bitbucket in your browser.

MONITORING about 24 hours ago - at 02/20/2025 06:44PM

We have rolled out a fix for this issue and are seeing recovery for Bitbucket users. Please refresh the page and it should fix the issue.

We are currently monitoring the fix and further investigating root cause.

IDENTIFIED 1 day ago - at 02/20/2025 02:05PM

We've identified an issue with some customers DNS configuration not resolving Atlassian domains correctly.

If you are experiencing errors accessing Bitbucket, we advise allowlisting the following domains in your DNS configuration: https://support.atlassian.com/organization-administration/docs/ip-addresses-and-domains-for-atlassian-cloud-products/

We are still investigating the issue with vendors and will update statuspage as we learn more.

IDENTIFIED 1 day ago - at 02/20/2025 12:57PM

We've identified an issue with some customers DNS configuration that can be blocking some Bitbucket assets. We are still investigating and will update statuspage with more information shortly.

INVESTIGATING 1 day ago - at 02/20/2025 11:52AM

We are currently investigating an issue impacting some customers who are seeing intermittent errors accessing the Bitbucket.org website.

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