Outage in BitMEX

User Verification (KYC) not working

Resolved Minor
August 14, 2023 - Started about 2 years ago - Lasted about 1 hour
Official incident page

Incident Report

We have identified an issue that is preventing users from completing the user verification (KYC). We are working on implementing a fix and will publish updates as necessary. We remind our customers that all funds are safe and we apologise for any inconvenience. If you have any additional questions, please contact Support here: https://www.bitmex.com/contact
Components affected
BitMEX Identity Verifications

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 08/14/2023 01:58PM

This incident has been resolved and all our systems are working as usual.

We apologise for any inconvenience caused and we remind our users that all funds have remained safe at all times.

Please contact Support with any further questions.

MONITORING about 2 years ago - at 08/14/2023 01:24PM

We have implemented a fix for this issue and the user verification (KYC) is now working as usual.

We will continue to monitor the issue and we remind our users that all funds have remained safe at all times.
If you experience any further issues, please contact Support: https://www.bitmex.com/contact

INVESTIGATING about 2 years ago - at 08/14/2023 12:57PM

We have identified an issue that is preventing users from completing the user verification (KYC).

We are working on implementing a fix and will publish updates as necessary.

We remind our customers that all funds are safe and we apologise for any inconvenience. If you have any additional questions, please contact Support here: https://www.bitmex.com/contact

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