Outage in Blackbaud

Active Issue Alert – WealthPoint® - #000567614

Resolved Major
November 18, 2024 - Started about 1 month ago - Lasted about 1 hour
Official incident page

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Outage Details

We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Components affected
Blackbaud WealthPoint
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 11/18/2024 06:29PM

An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

IDENTIFIED about 1 month ago - at 11/18/2024 05:53PM

Users are receiving an error message when attempting to register Wealthpoint. Users who have previously registered do not see the option to perform screenings. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

INVESTIGATING about 1 month ago - at 11/18/2024 05:31PM

We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

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