Cisco VPN phones not registering

CallTower Engineers and Support have worked with the impacted customers who have reported that services are restored. This issue is considered resolved and the associated cases will be closed out, If you need to report an issue, please don't hesitate to reach out to support by calling 8003475444 or email us at support@calltower.com.

CallTower, will be closing the master case and all associated cases within three business days, an Official Root Cause Analysis (RCA) or a Preliminary RCA will be available and provided to customers upon request.

CallTower Engineers have been urgently working on an alternate solution for our customers, to ensure services are restored in the quickest timeframe. CallTower Engineers have pushed an update in an attempt to resolve the VPN connection failures and are advising our customers to retest by following the below process:

Please have users retest by selecting “Retry” within the device which will refresh and re-establish the VPN connection to CallTower.

We have seen over a ninety percent success rate using this latest configuration update, If you are still experiencing issues, please reach out to us via email at support@calltower.com or call us at 1-800-347-5444.

CallTower has opened a master case for this issue as it is affecting more than one CallTower customer. This issue may or may not directly affect your services. If you are affected, please report the issue to support@calltower.com. CallTower intends to update the status page upon any significant changes or resolution.

CallTower Engineers are working with customers directly to resolve the VPN issues with a unique solution for each impacted customer. Further communications will be directly with impacted customers.

CallTower has opened a master case for this issue as it is affecting more than one CallTower customer. This issue may or may not directly affect your services. If you are affected, please report the issue to support@calltower.com, CallTower intends to post an update upon resolution.

CallTower support is investigating multiple reports of “Cisco VPN phones not registering” for some customers. We are currently working with our Network team to identify the root cause.

CallTower has opened a master case to investigate the issue as it has been reported by more than one CallTower customer. This issue may or may not directly affect your services and is currently under investigation. If you are affected, please report the issue to support@calltower.com. CallTower intends to post updates on status.calltower.com approximately every hour unless identified otherwise. This issue is being investigated as a top Priority.