Outage in Canvas Instructure

Intermittent login issues for Credentials/Badge customers on US server

Resolved Minor
September 19, 2023 - Started about 2 years ago - Lasted about 11 hours
Official incident page

Incident Report

We are currently experiencing intermittent issues for our US customers when they attempt to log in to badgr.com. This is due to an issue with AWS servers in US-WEST-2 Region. We are hoping this will be resolved soon.
Components affected
Canvas Instructure Canvas Credentials

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 09/19/2023 12:16PM

This incident has been resolved.

IDENTIFIED about 2 years ago - at 09/19/2023 12:51AM

We are currently experiencing intermittent issues for our US customers when they attempt to log in to badgr.com. This is due to an issue with AWS servers in US-WEST-2 Region. We are hoping this will be resolved soon.

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