Outage in Canvas Instructure

Customers in IAD Region have been experiencing issues due to an Amazon Web Services incident. Canvas and Mastery Connect are now accessible, and our engineers are monitoring for stability.

Resolved Major
October 20, 2025 - Started 3 days ago - Lasted about 18 hours
Official incident page

Incident Report

We are currently investigating this issue.
Components affected
Canvas Instructure Mastery Connect Canvas Instructure Canvas Studio Canvas Instructure Canvas LMS Canvas Instructure Canvas Commons Canvas Instructure ca-central-1 Canvas Instructure eu-central-1 Canvas Instructure us-west-2 Canvas Instructure ap-southeast-1 Canvas Instructure ap-southeast-2 Canvas Instructure eu-west-1 Canvas Instructure Item Bank Canvas Instructure Online Testing Canvas Instructure us-east-1 Canvas Instructure Canvas Credentials Canvas Instructure Student ePortfolios Canvas Instructure Canvas Catalog Canvas Instructure Canvas Mobile Canvas Instructure Student Pathways

Need to monitor Canvas Instructure outages?

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Try IsDown risk-free 14-day free trial · No credit card required
Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 10/21/2025 01:02AM

This incident has been resolved.

MONITORING 2 days ago - at 10/21/2025 12:40AM

Canvas and Mastery Connect are now accessible, and our engineers are monitoring for stability.

MONITORING 2 days ago - at 10/21/2025 12:13AM

Canvas and Mastery Connect are now accessible, and our engineers are monitoring for stability.

MONITORING 2 days ago - at 10/20/2025 11:45PM

Canvas and Mastery Connect are now accessible, and our engineers are monitoring for stability.

MONITORING 2 days ago - at 10/20/2025 11:16PM

Canvas and Mastery Connect are now accessible for most users, and our engineers are monitoring for stability. All users affected will have access shortly.

IDENTIFIED 2 days ago - at 10/20/2025 10:47PM

Mastery Connect is now accessible, and we are in the process of making Canvas accessible to all affected users.

IDENTIFIED 2 days ago - at 10/20/2025 10:46PM

Mastery Connect is now accessible, and we are in the process of making Canvas accessible to all affected users.

IDENTIFIED 2 days ago - at 10/20/2025 10:18PM

We are continuing to work with Amazon Web Services looking into our Canvas, Mastery Connect and other Instructure products being down

IDENTIFIED 2 days ago - at 10/20/2025 09:58PM

We are continuing to work with Amazon Web Services looking into our Canvas, Mastery Connect and other Instructure products being down

IDENTIFIED 2 days ago - at 10/20/2025 09:49PM

We are continuing to work with Amazon Web Services looking into our Canvas, Mastery Connect and other Instructure products being down

IDENTIFIED 2 days ago - at 10/20/2025 09:04PM

We are continuing to work with Amazon Web Services looking into our Canvas, Mastery Connect and other Instructure products being down

IDENTIFIED 2 days ago - at 10/20/2025 09:03PM

We are continuing to work with Amazon Web Services looking into our Canvas, Mastery Connect and other Instructure products being down

IDENTIFIED 2 days ago - at 10/20/2025 09:02PM

We are continuing to work with Amazon Web Services looking into our Canvas, Mastery Connect, Mobile login and other Instructure products being down

IDENTIFIED 2 days ago - at 10/20/2025 08:26PM

We are continuing to work with Amazon Web Services looking into our Canvas, Mastery Connect and other Instructure products being down

IDENTIFIED 2 days ago - at 10/20/2025 08:24PM

We are continuing to work with Amazon Web Services looking into our Canvas, Mastery Connect and other Instructure products being down

IDENTIFIED 2 days ago - at 10/20/2025 08:21PM

We are continuing to work with Amazon Web Services looking into our Canvas, Mastery Connect and other Instructure products being down

IDENTIFIED 2 days ago - at 10/20/2025 08:18PM

We are continuing to work with Amazon Web Services looking into our Canvas, Mastery Connect and other Instructure products being down

IDENTIFIED 2 days ago - at 10/20/2025 07:59PM

We are continuing to work with Amazon Web Services looking into our Canvas, Mastery Connect and other Instructure products being down

IDENTIFIED 2 days ago - at 10/20/2025 07:23PM

We are continuing to work with Amazon Web Services looking into our Canvas, Mastery Connect and other Instructure products being down

IDENTIFIED 2 days ago - at 10/20/2025 06:48PM

We are continuing to work with Amazon Web Services looking into our Canvas, Mastery Connect and other Instructure products being down

IDENTIFIED 2 days ago - at 10/20/2025 06:12PM

We are continuing to work with Amazon Web Services looking into our Canvas, Mastery Connect and other Instructure products being down

IDENTIFIED 2 days ago - at 10/20/2025 05:37PM

We are continuing to work with Amazon Web Services looking into our Canvas, Mastery Connect and other Instructure products being down

IDENTIFIED 2 days ago - at 10/20/2025 05:07PM

We are continuing to work with Amazon Web Services looking into our Canvas, Mastery Connect and other Instructure products being down

IDENTIFIED 2 days ago - at 10/20/2025 04:31PM

We are still working to resolve the ongoing outage affecting Canvas, Mastery Connect, and other Instructure products.

IDENTIFIED 2 days ago - at 10/20/2025 01:28PM

We are currently waiting for full recovery due to an ongoing Amazon Web Services incident. You can follow the status of the issue at https://health.aws.amazon.com/health/status

IDENTIFIED 2 days ago - at 10/20/2025 12:50PM

We are continuing to work on a fix for this issue.

IDENTIFIED 2 days ago - at 10/20/2025 12:10PM

Due to an ongoing incident with Amazon Web Services, customers may experience error messages when trying to access our products.

MONITORING 2 days ago - at 10/20/2025 12:06PM

We are continuing to monitor for any further issues.

MONITORING 2 days ago - at 10/20/2025 11:49AM

We are continuing to monitor for any further issues.

MONITORING 2 days ago - at 10/20/2025 11:48AM

We are continuing to monitor for any further issues.

MONITORING 2 days ago - at 10/20/2025 11:44AM

We are continuing to monitor for any further issues.

MONITORING 2 days ago - at 10/20/2025 10:31AM

We are continuing to monitor for any further issues.

MONITORING 2 days ago - at 10/20/2025 09:49AM

Amazon Web Services is reporting signs of recovery. We are continuing to monitor our services.

IDENTIFIED 2 days ago - at 10/20/2025 09:28AM

Amazon Web Services applied initial mitigations and are observing early signs of recovery for some impacted Amazon Web Services. We are monitoring our services and will post additional updates soon.

IDENTIFIED 2 days ago - at 10/20/2025 08:50AM

Amazon Web Services confirmed significant error rates for requests made to the DynamoDB endpoint in the US-EAST-1 Region. This issue also affects other Amazon Web Services in the US-EAST-1 Region.

IDENTIFIED 2 days ago - at 10/20/2025 08:43AM

We are continuing to work on a fix for this issue.

IDENTIFIED 2 days ago - at 10/20/2025 08:25AM

We are continuing to work on a fix for this issue.

IDENTIFIED 2 days ago - at 10/20/2025 07:56AM

Amazon Web Services confirmed increased error rates and latencies for multiple Amazon Web Services in the US-EAST-1 Region. Next update from Amazon Web Services is expected in 45 minutes or sooner if there is additional information to share.

IDENTIFIED 3 days ago - at 10/20/2025 07:28AM

The issue appears to be caused by an operational issue affecting multiple services at Amazon Web Services: https://health.aws.amazon.com/health/status

INVESTIGATING 3 days ago - at 10/20/2025 07:04AM

We are currently investigating this issue.

source IsDown Possible Outage Indicated by User Reports Reports started 1 minute before official outage was reported

Latest Canvas Instructure outages

Some users may be experiencing slowness or timeout errors when accessing Canvas - 1 day ago
Some users may be experiencing slowness or timeout errors when accessing Canvas - 5 days ago
Some users are experiencing errors when attempting to load Canvas Discussions. - 9 days ago
Some users are having issues accessing Canvas - 20 days ago
Some users may be experiencing slowness or timeout errors when accessing Canvas - 23 days ago

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook