Direct Deposit Issues

Our team's continuing to remediate customers affected by the direct deposit issue from August 1, 2022 that caused some customers to not receive their deposit as expected. Cash App's direct deposit option is currently working as expected, and this issue only impacted some deposits from August 1, 2022.

If you were affected, please contact the sender of your direct deposit to have your deposit resubmitted. They should be able to confirm that the deposit was returned to their account in about 2 business days (August 3, 2022). The deposit can then be re-sent to your same account & routing number.

If you have further questions or additional assistance is needed, please contact our team using any of the methods outlined here: https://cash.app/contact

Our team is aware of an issue causing delayed direct deposits from August 1st, 2022, and we're working on communicating with impacted customers on any next steps. We'll continue to share updates here as things change.

Our team is aware of an issue causing delayed direct deposits and we're working on communicating with impacted customers on any next steps. We'll share updates here as the situation progresses.

We are continuing to investigate this issue.

Our team is aware of an issue with missing Direct Deposits. They've identified this issue, and are working on a resolution.