Outage in Cash App

Connection issues

Resolved Minor
September 18, 2023 - Started about 2 years ago - Lasted about 14 hours
Official incident page

IsDown continuously monitors the Cash App status page and multiple sources to provide up-to-date information. Check back with us for the latest Cash App uptime status.

Outage Details

We’re investigating reports of connection issues. Please do not re-attempt any pending payments. We'll update you as soon as possible.
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 09/19/2023 07:50AM

A recent connection issue with our third-party service provider caused some delays across the app. We’re sorry for any inconvenience.

We’ve resolved the issue and continue to work on any remaining impact to customers. If you aren’t sure if a transaction went through, pull down on your Activity feed to refresh.

We appreciate you being a Cash App customer.

MONITORING about 2 years ago - at 09/19/2023 01:32AM

Most of our services are up and running, but you might continue to experience some delays. We’re coordinating with our third-party service provider to resolve the issue, and expect it will be resolved soon. We’ll continue to provide updates as we monitor the situation.

MONITORING about 2 years ago - at 09/19/2023 01:27AM

Most of our services are up and running, but you might continue to experience some delays. We’re coordinating with our third-party service provider to resolve the issue, and expect it will be resolved soon. We’ll continue to provide updates as we monitor the situation.

MONITORING about 2 years ago - at 09/18/2023 09:52PM

We’ve identified the connection issue. It was caused by a third-party service provider that has resulted in delays across Cash App. We’re coordinating with them to implement a fix to fully restore services as soon as possible. Please do not reattempt transactions at this time. Thank you for your patience.

MONITORING about 2 years ago - at 09/18/2023 09:15PM

We are continuing to investigate the connection issues within the app that are causing connection issues and delays with Log In, Notifications, P2P payments, etc. If you have a payment that has failed, please do not reattempt it at this time. If you are already signed into your account, we do not recommend signing out of your account.

MONITORING about 2 years ago - at 09/18/2023 07:41PM

We are currently investigating the connection issues within the app that are causing connection issues and delays with Log In, Notifications, P2P payments, etc. If you have a payment that has failed, please do not reattempt it at this time.

INVESTIGATING about 2 years ago - at 09/18/2023 07:14PM

We're aware of connection issues within the app that are causing degraded performance. If you have a payment that has failed, please do not reattempt it at this time.

INVESTIGATING about 2 years ago - at 09/18/2023 06:52PM

We are continuing to investigate this issue.

INVESTIGATING about 2 years ago - at 09/18/2023 06:49PM

We are continuing to investigate this issue.

INVESTIGATING about 2 years ago - at 09/18/2023 06:48PM

We are continuing to investigate this issue.

INVESTIGATING about 2 years ago - at 09/18/2023 06:13PM

We’re investigating reports of connection issues. Please do not re-attempt any pending payments. We'll update you as soon as possible.

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