Outage in Checkly

Subset of checks failing

Resolved Minor
February 06, 2025 - Started about 1 month ago - Lasted about 2 hours
Official incident page

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Outage Details

We see an elevated increase of check runs across some regions failing with `Unable to run the check, please contact support`. We are investigating
Components affected
Checkly Browser check runtime
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 02/06/2025 10:31AM

The Cloudflare incident has been resolved.

MONITORING about 1 month ago - at 02/06/2025 09:23AM

We are continuing to monitor for any further issues.

MONITORING about 1 month ago - at 02/06/2025 09:18AM

We do not see any failures for this incident since 09:13 UTC across our infra. We keep monitoring the situation.

IDENTIFIED about 1 month ago - at 02/06/2025 09:13AM

The upstream incident is ongoing. The following workarounds exist for affected and failing checks:

1. disable the check.
2. remove the `.toHaveScreenshot()` assertion from checks and rerun the check once with `Run script and update golden files` then save. Be careful, it might be the only useful assertion of your check.

We keep monitoring the situation closely and keep sending updates here.

IDENTIFIED about 1 month ago - at 02/06/2025 08:39AM

The upstream incident is here https://www.cloudflarestatus.com/incidents/pgz7g5xlpxzr

IDENTIFIED about 1 month ago - at 02/06/2025 08:35AM

Currently only checks using the visual regression & snapshot testing are affected. We see an incident at an upstream provider (Cloudflare).

INVESTIGATING about 1 month ago - at 02/06/2025 08:21AM

We see an elevated increase of check runs across some regions failing with `Unable to run the check, please contact support`. We are investigating

Latest Checkly outages

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