Outage in Chili Piper

[Legacy app] Admin center unresponsive in Chrome v135

Resolved Major
April 08, 2025 - Started 17 days ago - Lasted about 7 hours
Official incident page

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Outage Details

We have discovered that as of the latest update in Google Chrome version 135, the "Admin Center" in our legacy app (apps.chilipiper.com) becomes unresponsive due to memory usage. You are still able to navigate around workspaces, and from workspace-to-workspace, but the browser will become unresponsive if you attempt to navigate back to the Admin Center. Our engineers are investigating the cause right now as it relates to v135. Older versions of Chrome are confirmed not to be impacted. Other browsers or chrome-based browsers appear to be unaffected as well. This does not impact our Demand Conversion Platform (Fire) app.
Components affected
Chili Piper Dashboard
Latest Updates ( sorted recent to last )
RESOLVED 17 days ago - at 04/09/2025 12:58AM

We identified a third-party script was causing the admin center page to hang. We have blocked this script, and pages now load as expected.

No further impact is expected as a result of blocking this script.

INVESTIGATING 17 days ago - at 04/08/2025 06:27PM

We have discovered that as of the latest update in Google Chrome version 135, the "Admin Center" in our legacy app (apps.chilipiper.com) becomes unresponsive due to memory usage.

You are still able to navigate around workspaces, and from workspace-to-workspace, but the browser will become unresponsive if you attempt to navigate back to the Admin Center.

Our engineers are investigating the cause right now as it relates to v135. Older versions of Chrome are confirmed not to be impacted. Other browsers or chrome-based browsers appear to be unaffected as well.

This does not impact our Demand Conversion Platform (Fire) app.

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