Outage in Chili Piper

Admin Center and Internal Workspaces cannot be accessed by admins

Resolved Major
September 10, 2025 - Started about 2 months ago - Lasted 17 minutes
Official incident page

Incident Report

Our team has begun investigating an issue where any admin attempting to access workspaces or admin center internally will have the app crash and show "Something went wrong. Please, reload the page". While reloading the page does seem to work occasionally, the page will eventually crash again and has other performance issues loading. This only impacts the internal admin center and is not impacting products or functionality including booking or routing.

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 09/10/2025 02:56PM

The issue appears to have been related to our payment processor, whose own API had an outage. As we access this API for various admin center and workspace related data such as licenses and even product access, this caused the pages to become unresponsive and crash.

We have observed the related API self-healing, and access to workspace and admin center have both been restored, however as this service is outside of our ecosystem we are monitoring now to confirm that everything is back to being stable.

We are going to examine how we can better handle (gracefully) third-party billing and payment outages such as this in order to prevent interruption to workflows, while also maintaining product license access in the future.

INVESTIGATING about 2 months ago - at 09/10/2025 02:41PM

Our team has begun investigating an issue where any admin attempting to access workspaces or admin center internally will have the app crash and show "Something went wrong. Please, reload the page".

While reloading the page does seem to work occasionally, the page will eventually crash again and has other performance issues loading.

This only impacts the internal admin center and is not impacting products or functionality including booking or routing.

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