Outage in Chili Piper

Admin Center and Internal Workspaces cannot be accessed by admins

Resolved Major
September 10, 2025 - Started 2 days ago - Lasted 17 minutes
Official incident page

Need to monitor Chili Piper outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Chili Piper, and never miss an outage again.
Start Free Trial

Outage Details

Our team has begun investigating an issue where any admin attempting to access workspaces or admin center internally will have the app crash and show "Something went wrong. Please, reload the page". While reloading the page does seem to work occasionally, the page will eventually crash again and has other performance issues loading. This only impacts the internal admin center and is not impacting products or functionality including booking or routing.
Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 09/10/2025 02:56PM

The issue appears to have been related to our payment processor, whose own API had an outage. As we access this API for various admin center and workspace related data such as licenses and even product access, this caused the pages to become unresponsive and crash.

We have observed the related API self-healing, and access to workspace and admin center have both been restored, however as this service is outside of our ecosystem we are monitoring now to confirm that everything is back to being stable.

We are going to examine how we can better handle (gracefully) third-party billing and payment outages such as this in order to prevent interruption to workflows, while also maintaining product license access in the future.

INVESTIGATING 2 days ago - at 09/10/2025 02:41PM

Our team has begun investigating an issue where any admin attempting to access workspaces or admin center internally will have the app crash and show "Something went wrong. Please, reload the page".

While reloading the page does seem to work occasionally, the page will eventually crash again and has other performance issues loading.

This only impacts the internal admin center and is not impacting products or functionality including booking or routing.

Burned by Vendor Downtime? Never Again with Our Status Page Aggregator

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4400 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook