Google service failure - Events not created on Calendar

Our team identified that the issue was related to a deployment of our integration services at approximately 15:32 EST (20:32 UTC) for an incident span of approximately 2 hours.

We rolled back the deployment and this resolved the issue, and we saw error rates drop to zero.

It is likely that any meetings booked during this time may have been impacted where no Google calendar event was created in its place.

We strongly recommend manually creating these events if they're identified in the meantime rather than waiting on a replay action (if this is possible from our end) as this will ensure that all parties have the most up-to-date calendar appearance, and ensures prospects receive meeting invites.

Apologies for the disruption this may have caused.

Our team has received reports and has found evidence that in many cases the Google calendar service is not creating Events on the calendar. This appears to be a wide-spread issue, but does not appear to impact all meetings booked.

We are investigating the root cause of this issue now and will provide recommendations once we discover more about the circumstances of this issue.