Outage in Chili Piper
Chat inbox admin page loading issues
Resolved MajorIncident Report
Summary AI Generated
Chili Piper's Chat Inbox admin page failed to load for 51 minutes, preventing end-users from replying to customer chats while leaving the customer-facing chat interface unaffected. AI-based chats and pre-built chat journeys continued to function normally during the outage. The incident was resolved through internal action, with measures implemented to prevent this specific failure point from recurring.
We're investigating reported issues that the Chat Inbox feature of our admin center is not loading for customers.
This does not impact customer-facing chat appearance, however it will impact end-user ability to reply. As such, we are treating this as a partial outage to the Chat service.
AI-based chats and pre-built chat journeys that require no inbox interaction will not be impacted by this incident. Additionally, this doesn't impact the ability to manage or build a Chat journey.
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 03/09/2026 07:17PM
This incident has been resolved. Internal action was taken to ensure that this specific failure point in the chat service cannot again in the future.
INVESTIGATING
1 day ago - at 03/09/2026 06:27PM
We're investigating reported issues that the Chat Inbox feature of our admin center is not loading for customers.
This does not impact customer-facing chat appearance, however it will impact end-user ability to reply. As such, we are treating this as a partial outage to the Chat service.
AI-based chats and pre-built chat journeys that require no inbox interaction will not be impacted by this incident. Additionally, this doesn't impact the ability to manage or build a Chat journey.
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