Outage in Chili Piper
Gong connectivity issues
Resolved MajorIncident Report
Summary AI Generated
Chili Piper customers were unable to connect to Gong via the Command Center, affecting both new and existing connection attempts, while customers already connected experienced no disruption. The issue required a joint resolution effort with Gong, whose engineering team worked on a fix over the course of approximately 24 hours. The incident was resolved after Gong deployed a fix, which was confirmed by positive feedback from affected customers.
We are aware of an issue with customers trying to connect to Gong in the Command Center.
This should affect customers trying to connect, whether it’s their first time connecting to Gong or not. Customers who are already connected should not see any impact.
Based on our findings, the resolution will require a joint effort with Gong. Gong's Support was already engaged with urgency and informed us that their Engineering Team is actively working on it.
We will keep this page updated with the resolution’s progress.
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 09/16/2026 05:20PM
We received positive feedback from affected customers after Gong's team applied the fix, so we consider this resolved.
Still, please email support@chilipiper.com if you notice anything unexpected.
MONITORING
5 days ago - at 09/16/2026 02:36PM
We were informed that Gong has already implemented a fix, meaning customers should be able to connect to Gong successfully in Chili Piper's Command Center.
We will now monitor the results after the fix's implementation. Please email support@chilipiper.com if you still see any errors.
IDENTIFIED
6 days ago - at 09/15/2026 05:27PM
We are aware of an issue with customers trying to connect to Gong in the Command Center.
This should affect customers trying to connect, whether it’s their first time connecting to Gong or not. Customers who are already connected should not see any impact.
Based on our findings, the resolution will require a joint effort with Gong. Gong's Support was already engaged with urgency and informed us that their Engineering Team is actively working on it.
We will keep this page updated with the resolution’s progress.
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