Outage in Chili Piper
Issues with booking/routing affecting HubSpot customers
Resolved MajorIncident Report
Summary AI Generated
HubSpot customers using Chili Piper experienced failures with booking, routing, and record updates due to a HubSpot outage that caused API timeout errors and prevented object loading. The disruption stemmed from HubSpot being partially unavailable in North America between 9:34–10:25 AM ET. Services were fully restored within 29 minutes once HubSpot confirmed a fix.
We are receiving multiple reports of HubSpot-based customers unable to load objects in their instances, which also affects their rule evaluation and routing.
Our teams are investigating the source, as we're getting timeout errors from Hubspot API connections. This will cause issues routing, booking or properly updating Hubspot records.
We have now identified this is a result of outage from HubSpot. This can be confirmed via their status page: https://status.hubspot.com/
Our team will continue to monitor this and provide an update.
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Latest Updates ( sorted recent to last )
RESOLVED
26 days ago - at 06/22/2026 02:55PM
HubSpot has now confirmed a fix to the issue. We have also confirmed restoration of services in Chili Piper.
MONITORING
26 days ago - at 06/22/2026 02:46PM
HubSpot has now confirmed it was partially unavailable in North America from 09:34 AM to 10:25 AM (UTC -04:00). They investigating the cause and will update this page when they have more information.
We are starting to see the issues resolved in Chili Piper now. We're also actively monitoring further updates from HubSpot.
INVESTIGATING
26 days ago - at 06/22/2026 02:44PM
We are continuing to investigate this issue.
INVESTIGATING
26 days ago - at 06/22/2026 02:27PM
We are receiving multiple reports of HubSpot-based customers unable to load objects in their instances, which also affects their rule evaluation and routing.
Our teams are investigating the source, as we're getting timeout errors from Hubspot API connections. This will cause issues routing, booking or properly updating Hubspot records.
We have now identified this is a result of outage from HubSpot. This can be confirmed via their status page: https://status.hubspot.com/
Our team will continue to monitor this and provide an update.
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