Outage in Chili Piper
Salesforce connectivity issues
Resolved MajorIncident Report
Summary AI Generated
Chili Piper experienced major connectivity issues with Salesforce CRM that caused integrations to show "In Trouble" status and disrupted CRM functionality including contact/account routing, email lookups, and rules logic. The incident lasted 1.2 hours and was resolved through a deployed fix and retroactive updates to reestablish connections for all affected accounts, with a retry mechanism automatically re-attempting any previously unsuccessful CRM actions.
We see some customers have connectivity issues with Salesforce CRM. In the app, it will display "In Trouble" status when it is not connected.
All CRM functionality, such as Contact/Account routing, email lookups, and rules logic may not work correctly while this is the status.
We are internally working to reestablish the connection for affected customers, but in the meantime, if you see "In Trouble" or "Disconnected" status in the Admin Center's Integrations page, please try reconnecting to Salesforce from the appropriate integration user's Salesforce account, which should restore the connection.
More updates to be shared soon.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 04/08/2026 08:38PM
The retroactive update has been completed, and all accounts should properly be in a connected status at this time.
We do have a retry mechanism that will automatically re-attempt CRM Actions in Salesforce if they had been previously unsuccessful in most cases.
IDENTIFIED
1 day ago - at 04/08/2026 08:01PM
We have deployed a fix for the Salesforce connectivity issues. We will also apply a retroactive update to proactively reestablish the Salesforce connection for affected tenants. The ETA for completion is approximately 30 minutes.
In the meantime, if you see your Salesforce connection status currently set to "In Trouble," you can also have the integration user reconnect to Salesforce in the admin center, which will resolve the problem immediately.
INVESTIGATING
1 day ago - at 04/08/2026 07:29PM
We see some customers have connectivity issues with Salesforce CRM. In the app, it will display "In Trouble" status when it is not connected.
All CRM functionality, such as Contact/Account routing, email lookups, and rules logic may not work correctly while this is the status.
We are internally working to reestablish the connection for affected customers, but in the meantime, if you see "In Trouble" or "Disconnected" status in the Admin Center's Integrations page, please try reconnecting to Salesforce from the appropriate integration user's Salesforce account, which should restore the connection.
More updates to be shared soon.
Latest Chili Piper outages
Salesforce connectivity issues - 7 days ago
Chat inbox admin page loading issues - about 1 month ago
Workspaces and Licenses are not loading to Admins - about 2 months ago
Email notification deliverability issues - 4 months ago
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