Outage in Chili Piper
Workspaces and Licenses are not loading to Admins
Resolved MinorIncident Report
Our team started investigating an issue where Workspaces and licenses are not loading for Admins. The issue appears to be related to our payment processor/billing service, whose own API is erroring. As we access this API for workspace-related data, such as licenses and even product access within the app, this causes the pages to become unresponsive.
This only affects the internal Admin Center, Workspaces access, and product-related menus within the app for Admins. It does not impact products or functionality, including booking, routing, and assignment.
We will keep this incident updated as soon as we have more updates.
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 02/19/2026 03:45PM
We have observed that our payment processor's API is stable again. Workspaces, licenses, and product-related menus should be available in-app again.
Since the issue occurred outside our ecosystem, we are still waiting to hear more details about the root cause from our payment processor team.
On our end, we have ongoing efforts to better handle third-party outages, aiming to prevent any interruptions to our workflows and license access in such scenarios.
INVESTIGATING
6 days ago - at 02/19/2026 03:11PM
Our team started investigating an issue where Workspaces and licenses are not loading for Admins. The issue appears to be related to our payment processor/billing service, whose own API is erroring. As we access this API for workspace-related data, such as licenses and even product access within the app, this causes the pages to become unresponsive.
This only affects the internal Admin Center, Workspaces access, and product-related menus within the app for Admins. It does not impact products or functionality, including booking, routing, and assignment.
We will keep this incident updated as soon as we have more updates.
Latest Chili Piper outages
Email notification deliverability issues - 2 months ago
Degraded performance through Distro routing - 3 months ago
Google service failure - Events not created on Calendar - 4 months ago
Workspaces and licenses are not loading to Admins - 4 months ago
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