Outage in Ciptex

Elevated 400 Errors on Conversations API for Requests Without Service SID

Resolved Minor
December 04, 2024 - Started 18 days ago - Lasted about 2 hours
Official incident page

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Outage Details

Twilio engineers are currently investigating an issue with the Conversations API that resulted in some customers receiving responses with status code 400 and Twilio Error Code 20160. This issue impacts requests made without a Service SID in the URL. They expect to provide another update in 30 minutes or as soon as more information becomes available. For more information on Error Code 20160, please refer to the https://www.twilio.com/docs/api/errors/20160
Latest Updates ( sorted recent to last )
RESOLVED 17 days ago - at 12/04/2024 01:27PM

This incident has been resolved.

MONITORING 18 days ago - at 12/04/2024 01:04PM

The issue has been resolved, but Twilio is actively monitoring the situation to ensure stability. Another update will be provided in 30 minutes.

INVESTIGATING 18 days ago - at 12/04/2024 11:55AM

Twilio engineers are currently investigating an issue with the Conversations API that resulted in some customers receiving responses with status code 400 and Twilio Error Code 20160. This issue impacts requests made without a Service SID in the URL. They expect to provide another update in 30 minutes or as soon as more information becomes available. For more information on Error Code 20160, please refer to the https://www.twilio.com/docs/api/errors/20160

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