Outbound WhatsApp Messages Failing With Error 500 Impacting Flex and Twilio Verify

This incident has been resolved.

Twilio are observing improvement in WhatsApp Messages through Programmable Messaging, Verify and Flex Conversations. Twilio will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Twilio are observing improvement in WhatsApp Messages through Programmable Messaging, Verify and Flex Conversations. Twilio will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Twilio are observing improvement in WhatsApp Messages through Programmable Messaging, Verify and Flex Conversations. We will continue to monitor to ensure full service recovery. We expect to provide another update in 1 hour or as soon as more information becomes available.

We are continuing to investigate this issue.

Twilio has detected a potential issue with outbound WhatsApp messages failing with error 500. This is also affecting Flex and Verify. This is impacting outbound WhatsApp tasks which will be created but will have a delay in message sent to customer. Also, any active WhatsApp tasks will lose the ability to communicate with agent and customer. The issue appears to be related to the Meta platform. The Twilio engineering team has been alerted and is actively investigating. We will update as soon as we have more information.