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Outage in Ciptex

Twilio - Delay in emission of Conference Insights Summaries

Resolved Minor
June 24, 2025 - Started 10 months ago - Lasted about 3 hours
Official incident page

Incident Report

We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
Components affected
Ciptex Twilio Voice Insights

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Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 06/24/2025 10:29AM

Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.

MONITORING 10 months ago - at 06/24/2025 08:37AM

Conference insights console or Conference insights API is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 10 months ago - at 06/24/2025 07:54AM

Conference Insights summaries are being delayed since 16:00 UTC Jun 23rd. Customers using Conference insights console or conference insights API will not be able to receive the latest update. Twilio have identified the issue and working to mitigate it.

INVESTIGATING 10 months ago - at 06/24/2025 07:52AM

We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

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