Outage in Clari

Capture: Writeback of Contacts and Activities in SFDC Not Functioning

Resolved Minor
September 18, 2024 - Started 3 months ago - Lasted about 5 hours
Official incident page

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Outage Details

We have identified that the writeback of Contacts and Activities to SFDC has not been functioning since September 17th, 20:00 UTC. Our engineering teams have identified the issue and are implementing a fix.
Components affected
Clari Capture
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 09/18/2024 10:04AM

We have confirmed the issue has been resolved for the impacted customers. A summary of the incident will be posted within the next three US business days.

MONITORING 3 months ago - at 09/18/2024 05:44AM

Our engineering teams have resolved the issue, and the Capture product is now functioning as expected, with all new updates being synced to Salesforce. We are currently processing the pending data for affected customers and will provide an update once this process is complete.

IDENTIFIED 3 months ago - at 09/18/2024 04:56AM

We have identified that the writeback of Contacts and Activities to SFDC has not been functioning since September 17th, 20:00 UTC.

Our engineering teams have identified the issue and are implementing a fix.

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