Outage in Clari
Capture: Writeback of Contacts and Activities in SFDC Not Functioning
Resolved MinorIncident Report
We have identified that the writeback of Contacts and Activities to SFDC has not been functioning since September 17th, 20:00 UTC.
Our engineering teams have identified the issue and are implementing a fix.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 year ago - at 09/18/2024 10:04AM
We have confirmed the issue has been resolved for the impacted customers. A summary of the incident will be posted within the next three US business days.
MONITORING
about 1 year ago - at 09/18/2024 05:44AM
Our engineering teams have resolved the issue, and the Capture product is now functioning as expected, with all new updates being synced to Salesforce. We are currently processing the pending data for affected customers and will provide an update once this process is complete.
IDENTIFIED
about 1 year ago - at 09/18/2024 04:56AM
We have identified that the writeback of Contacts and Activities to SFDC has not been functioning since September 17th, 20:00 UTC.
Our engineering teams have identified the issue and are implementing a fix.
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