Outage in ClickUp

Partial Service Disruption

Resolved Minor
March 06, 2024 - Started over 1 year ago - Lasted about 7 hours

Incident Report

We're investigating reports of users receiving a SAML_014 error when attempting to login via SSO in our web and desktop applications. We’ll have frequent updates until we have a monitoring status. Thank you for your patience!
Components affected
ClickUp Servers

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Latest Updates ( sorted recent to last )
over 1 year ago - at 03/06/2024 05:36PM

We're investigating reports of users receiving a SAML_014 error when attempting to login via SSO in our web and desktop applications. We’ll have frequent updates until we have a monitoring status. Thank you for your patience!

over 1 year ago - at 03/06/2024 07:04PM

We have some changes on the way to give us some more insight into what may be causing these errors and we are also investigating the root cause. We’ll continue to provide updates as they become available.

over 1 year ago - at 03/06/2024 09:06PM

We’re continuing to investigate the cause of SAML_014 errors received when attempting to log in to our web and desktop applications. We’ve found that the problem is isolated to Azure-based SSO instances, and will continue sharing updates here as we have them.

over 1 year ago - at 03/06/2024 10:20PM

We’ve identified the issue resulting in SAML_014 errors upon login via Azure-based SSO and have a solution on the way. Feel free to reach out to help@clickup.com for assistance, our Support team will be happy to help get you back to work! We’ll have another update here with a monitoring status once the change is in place. Thank you for your patience!

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