Outage in CloudSigma

[LON] PaaS Panel Performance Issues

Resolved Minor
September 19, 2024 - Started 9 days ago - Lasted about 17 hours
Official incident page

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Outage Details

CloudSigma would like to inform you that we are currently experiencing intermittent issues with accessing the PaaS User panel. Some sessions are completing successfully, while others may result in timeouts, leading to an error message. We apologize for the inconvenience and want to assure you that our team is actively working to resolve the issue as quickly as possible. Thank you for your patience and understanding.
Latest Updates ( sorted recent to last )
RESOLVED 8 days ago - at 09/20/2024 09:21AM

CloudSigma is pleased to inform you that the issue with the PaaS at our London Cloud location has been resolved. The PaaS panel in our WebApp is working as expected. There were no impact on already running environments.

Please accept our sincere apologies for any inconvenience caused.

INVESTIGATING 9 days ago - at 09/20/2024 05:42AM

CloudSigma would like to inform you that the investigation of the issue is still ongoing.

Thank you for your understanding while we are working to resolve the issue and we again apologize for the inconvenience.

INVESTIGATING 9 days ago - at 09/20/2024 04:12AM

CloudSigma would like to inform you that the investigation of the issue is still ongoing.

Thank you for your understanding while we are working to resolve the issue and we again apologize for the inconvenience.

INVESTIGATING 9 days ago - at 09/19/2024 10:53PM

CloudSigma would like to inform you that the investigation of the issue is still ongoing.

Thank you for your understanding while we are working to resolve the issue and we again apologize for the inconvenience.

INVESTIGATING 9 days ago - at 09/19/2024 08:35PM

CloudSigma would like to inform you that the investigation of the issue is still ongoing.

Thank you for your understanding while we are working to resolve the issue and we again apologize for the inconvenience.

INVESTIGATING 9 days ago - at 09/19/2024 05:40PM

CloudSigma would like to inform you that we are still investigating the issue.

Thank you for your understanding while we are working to resolve the issue and we again apologize for the inconvenience.

INVESTIGATING 9 days ago - at 09/19/2024 04:31PM

CloudSigma would like to inform you that we are currently experiencing intermittent issues with accessing the PaaS User panel. Some sessions are completing successfully, while others may result in timeouts, leading to an error message.

We apologize for the inconvenience and want to assure you that our team is actively working to resolve the issue as quickly as possible. Thank you for your patience and understanding.

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