Outage in CM.com

Customer Contact unavailable (earlier: Platform-wide disruption)

Resolved Major
February 21, 2022 - Started almost 3 years ago - Lasted about 1 month
Official incident page

Need to monitor CM.com outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including CM.com, and never miss an outage again.
Start Free Trial

Outage Details

We are currently investigating a disruption that is impacting different services.
Components affected
CM.com SMS Gateway 1 (sgw01.cm.nl) CM.com Inbound Gateway Breda (NL) CM.com Email Campaigns CM.com Voice Campaigns CM.com Customer Data Platform / CDP CM.com Pages CM.com Campaigns CM.com Customer Contact
Latest Updates ( sorted recent to last )
MONITORING almost 3 years ago - at 02/21/2022 04:15PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED almost 3 years ago - at 02/21/2022 03:12PM

As result of a network disruption earlier the Customer Contact database still has severe issues that result in an unavailable service. A fully scaled up team is working on this non-stop. We will keep you updated.

IDENTIFIED almost 3 years ago - at 02/21/2022 02:43PM

The team is still working to restore availability of our Customer Contact app.

IDENTIFIED almost 3 years ago - at 02/21/2022 02:25PM

There are still some issues with our Customer Contact app. The team is working on it and we will keep you informed.

MONITORING almost 3 years ago - at 02/21/2022 02:13PM

We are continuing to monitor for any further issues.

MONITORING almost 3 years ago - at 02/21/2022 02:10PM

We are continuing to monitor for any further issues.

MONITORING almost 3 years ago - at 02/21/2022 02:09PM

We have identified a network issue on our Breda platform, our engineers are restoring connections as we speak.

INVESTIGATING almost 3 years ago - at 02/21/2022 02:04PM

We are experiencing issues in our Breda site, several direct connections are not available. For Messaging please use the default gw.cmtelecom.com.

INVESTIGATING almost 3 years ago - at 02/21/2022 02:02PM

We are continuing to investigate this issue.

INVESTIGATING almost 3 years ago - at 02/21/2022 02:01PM

We are continuing to investigate this issue.

INVESTIGATING almost 3 years ago - at 02/21/2022 01:54PM

We are currently investigating a disruption that is impacting different services.

Latest CM.com outages

Platform login problems - 2 days ago
Networking issue - Messaging services affected - 5 days ago
CDP - Front-end and workflow processing delays - 9 days ago
Whatsapp Business - Traffic failures. - 11 days ago
Viber traffic failures - 13 days ago

Need to know when vendors go down? You’re in the right place

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3278 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime

Start today for FREE