Outage in CM.com
Mobile Service Cloud, Handover issues
Resolved Minor
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Outage Details
Latest Updates ( sorted recent to last )
This incident has been resolved.
The queue is now up-to date, we are monitoring the the situation.
We are continuing to work on a fix for this issue.
Inbound & outbound messaging, e-mail and voice traffic is affected.
We are monitoring the queue with these handover tasks, but there still is a delay in handovers being processed to agents.
Cause identified and solution implemented.
Customers experience issues with chat handovers and Native voice calls not being handovered to an agent.
Actions have been taken and we are monitoring the results.
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