Outage in CM.com
Mobile Service Cloud - Agent inbox connection issues
Resolved Major
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Outage Details
Latest Updates ( sorted recent to last )
This incident has been resolved.
A fix has been implemented, users need to refresh the application.
The issue has been identified and we expect everything will be working correctly again in 20 minutes.
we are continuing to investigate the issue, we expect the issue to be fixed in approximately 30 minutes
We have also received complaints regarding Native Voice, we have added this to the investigation.
We are currently investigating an issue regarding connection issues with the Agent Inbox, The realtime connection bar is displayed. Messages within conversation might not be delivered instantly.
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