Outage in Cognite Service

AI Services Experiencing Latency

Resolved Minor
April 09, 2025 - Started 21 days ago - Lasted 1 day

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Outage Details

Hi All, We are currently experiencing degraded performance and increased latency in our AI services. The following endpoints are affected at the moment. • /api/v1/projects/{projectName}/ai/tools/documents/ask • /api/v1/projects/{projectName}/ai/tools/documents/summarize Our engineering teams are actively investigating the root cause. We will provide updates as soon as we have more information. Thank you for your patience.
Latest Updates ( sorted recent to last )
MONITORING 21 days ago - at 04/09/2025 02:36PM

Hi All,

We have rerouted API traffic, and the CDF services are now fully operational. Monitoring will continue to ensure stability.

INVESTIGATING 21 days ago - at 04/09/2025 11:15AM

Hi All,

We are currently experiencing degraded performance and increased latency in our AI services.

The following endpoints are affected at the moment.

• /api/v1/projects/{projectName}/ai/tools/documents/ask

• /api/v1/projects/{projectName}/ai/tools/documents/summarize

Our engineering teams are actively investigating the root cause. We will provide updates as soon as we have more information.

Thank you for your patience.

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