Identified - Asio Platform - Intermittent Left Navigation Redirect to Devices Page

Reports of Asio platform left navigation items redirecting intermittently to the device page via the logout expired page have been identified. The cases have been consolidated, and a resolution is in progress. Re-trying the left nav attempt is successful in most cases allowing you to continue working.

To allow for extensive validation of the resolution, the roll out to production to address the intermittent issue is planned for Wednesday, January 15th between 12:00 PM - 5:00 PM Eastern.

This incident notification will stay open and updated until resolved, if required a maintenance window will be published.

Update: This incident now only impacts the North America infrastructure for Asio platform. EU and AU infrastructure for Asio platform remained unaffected throughout this issue.

An ad-hoc maintenance window for North America will be added for Jan 15th at 9:45 PM Eastern to 11:45 PM Eastern to deploy required CDN infrastructure updates to completely resolve this incident. No service disruption is anticipated during this deployment.