Outage in Coveo

Delayed Security Provider Refreshes

Resolved Minor
September 11, 2024 - Started about 1 year ago - Lasted about 1 hour
Official incident page

Incident Report

Due to an ongoing database upgrade, security provider refresh operations are temporarily disabled. Your existing security identities and ongoing refresh operations were not affected, but new refreshes will be queued for processing and picked up after the upgrade is complete. We expect these operations to be paused for approximately 60 minutes. If you need help or to get in touch with us, please visit our Help Portal

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 09/11/2024 04:58PM

The upgrade is complete and security provider refreshes are now being processed normally.

IDENTIFIED about 1 year ago - at 09/11/2024 04:33PM

The upgrade's start was delayed a bit, so refreshes have been processed normally since this notification was first published. They are being paused at this time and we expect the operation to take approximately 60 minutes from now.

IDENTIFIED about 1 year ago - at 09/11/2024 03:39PM

Due to an ongoing database upgrade, security provider refresh operations are temporarily disabled. Your existing security identities and ongoing refresh operations were not affected, but new refreshes will be queued for processing and picked up after the upgrade is complete. We expect these operations to be paused for approximately 60 minutes.

If you need help or to get in touch with us, please visit our Help Portal

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