Outage in Coveo

Intent Aware Product Ranking Issues

Resolved Minor
August 05, 2025 - Started 16 days ago - Lasted about 3 hours
Official incident page

Need to monitor Coveo outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Coveo, and never miss an outage again.
Start Free Trial

Outage Details

We are investigating an issue affecting the Intent Aware Product Ranking Machine Learning models. Customers using this model type are currently receiving degraded responses due to incomplete training data. Our team is investigating and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal
Components affected
Coveo Models Generator
Latest Updates ( sorted recent to last )
RESOLVED 16 days ago - at 08/05/2025 08:33PM

This incident has been resolved.

IDENTIFIED 16 days ago - at 08/05/2025 08:16PM

The fix has been rolled out and the affected models are being rebuilt. We will update again once all models have been rebuilt.

IDENTIFIED 16 days ago - at 08/05/2025 05:28PM

The root cause has been identified and our team is working on implementing a fix.

INVESTIGATING 16 days ago - at 08/05/2025 05:17PM

We are investigating an issue affecting the Intent Aware Product Ranking Machine Learning models. Customers using this model type are currently receiving degraded responses due to incomplete training data. Our team is investigating and will post regular updates until solved.

If you need help or to get in touch with us, please visit our Help Portal

Latest Coveo outages

Content Refresh Delays - 9 days ago
Login with Google Issues - about 1 month ago
Generative Answering Issues - 2 months ago
Indexing Pipeline Extension issues - 9 months ago
Atomic, Headless and React Issues - 10 months ago

Be the First to Know When Vendors Go Down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4400 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook