Outage in Coveo
Zscaler Classification Impact
Minor
November 21, 2025 - Started about 13 hours ago
Official incident page
Official incident page
Incident Report
As of November 13, 2025, Zscaler reclassified coveo.com as "AI/ML Applications", causing access issues for some customers. This may block Coveo search results and related features.
We recommend allow-listing Coveo domains/IPs in Zscaler and reviewing Zscaler's documentation on adding urls to allowlists. If issues persist, please open a P1 ticket with Zscaler noting this impact.
More details: Knowledge Article.
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Latest Updates ( sorted recent to last )
MONITORING
about 13 hours ago - at 11/21/2025 09:15PM
As of November 13, 2025, Zscaler reclassified coveo.com as "AI/ML Applications", causing access issues for some customers. This may block Coveo search results and related features.
We recommend allow-listing Coveo domains/IPs in Zscaler and reviewing Zscaler's documentation on adding urls to allowlists. If issues persist, please open a P1 ticket with Zscaler noting this impact.
More details: Knowledge Article.
Latest Coveo outages
Infrastructure provider issue - about 1 month ago
Crawling Issues - about 1 month ago
Search Issues - about 2 months ago
Content Refresh Delays - 3 months ago
Intent Aware Product Ranking Issues - 4 months ago
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