Outage in Coveo
Salesforce sources update Issues
Resolved MajorIncident Report
Summary AI Generated
A Salesforce service outage disrupted authentication token refresh operations, causing intermittent connectivity and authentication errors for Salesforce sources across all Coveo regions. The issue affected Coveo's crawling component for approximately 126 hours before being resolved. Following Salesforce's service restoration, affected sources required reauthorization to fully restore connectivity, after which the incident was closed.
We are observing intermittent issue affecting update operations of Salesforce sources in all regions.
Their team is actively working to restore service; you can follow updates on their status page .
If you need immediate assistance and cannot submit a ticket, please contact our support hotline.
Components affected
Coveo CrawlingTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
13 days ago - at 09/21/2026 06:59PM
The service has remained fully operational since the last update. This incident is resolved.
MONITORING
18 days ago - at 09/16/2026 07:45PM
A Salesforce service outage impacted authentication token refresh operations, causing intermittent connectivity and authentication errors for some Salesforce sources.
While Salesforce has restored service, affected sources may require reauthorization to fully restore connectivity.
For questions or assistance, please contact Support or your Coveo representative.
IDENTIFIED
19 days ago - at 09/16/2026 01:04PM
We are observing intermittent issue affecting update operations of Salesforce sources in all regions.
Their team is actively working to restore service; you can follow updates on their status page .
If you need immediate assistance and cannot submit a ticket, please contact our support hotline.
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