Outage in Coveo
Support portal Issues
Resolved MinorIncident Report
Summary AI Generated
Coveo's support portal experienced intermittent accessibility issues across all regions for approximately 8 hours due to a third-party service provider outage. Some customers were unable to submit support tickets during this period. The issue was resolved after the provider restored service, with Coveo confirming full portal stability before closing the incident.
Due to an ongoing issue with one of our service provider, we are observing intermittent issue preventing some customers of using the support portal in all regions.
Their team is actively working to restore service; you can follow updates on their status page .
If you need immediate assistance and cannot submit a ticket, please contact our support hotline.
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Latest Updates ( sorted recent to last )
RESOLVED
18 days ago - at 09/16/2026 08:30PM
The support portal has remained fully operational since the last update. This incident is resolved.
MONITORING
18 days ago - at 09/16/2026 07:47PM
The issue seems fixed and we are actively monitoring the support portal. Thank you for your patience.
IDENTIFIED
19 days ago - at 09/16/2026 12:34PM
Due to an ongoing issue with one of our service provider, we are observing intermittent issue preventing some customers of using the support portal in all regions.
Their team is actively working to restore service; you can follow updates on their status page .
If you need immediate assistance and cannot submit a ticket, please contact our support hotline.
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