Outage in DAT Freight & Analytics

MFA via tex message is unavailable

Resolved Major
August 28, 2025 - Started 4 days ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently experiencing an issue where some customers are unable to receive multi-factor authentication (MFA) codes via text message. This is due to a problem with our SMS provider, which is causing delays and failures in code delivery. Our team is actively working with the provider to resolve the issue and will share updates as they become available. In the meantime, we recommend using an alternative authentication method (such as email or an authenticator app, if available) to access your account. We apologize for the inconvenience and appreciate your patience while we work to restore normal service.
Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 08/28/2025 09:52PM

This incident has been resolved and normal operations have been restored.

INVESTIGATING 4 days ago - at 08/28/2025 08:33PM

We are currently experiencing an issue where some customers are unable to receive multi-factor authentication (MFA) codes via text message. This is due to a problem with our SMS provider, which is causing delays and failures in code delivery.

Our team is actively working with the provider to resolve the issue and will share updates as they become available. In the meantime, we recommend using an alternative authentication method (such as email or an authenticator app, if available) to access your account.

We apologize for the inconvenience and appreciate your patience while we work to restore normal service.

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