Outage in DaySmart Appointments

Latency Issues

Resolved Minor
July 06, 2023 - Started over 2 years ago
Official incident page

Incident Report

Our team is working to improve account workflow experience by moving forward with the migration to our new data center. The migration plan has been designed to minimize risk and customer impact as its foundational principle. We will be moving production environments in small groups, which will help things move quickly and insulate customers from any issues that might occur. During both of these maintenance windows, customers may experience some temporary slowness or connectivity issues. NOTE: This requires no changes on your side before, during, or after the maintenance window. There will be no changes to IP addresses as a result of this migration.

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 07/06/2023 06:24PM

This incident has been resolved.

MONITORING over 2 years ago - at 07/06/2023 05:40PM

The data center move is now complete and issues with latency have been resolved. Thank you for your patience during this time.

MONITORING over 2 years ago - at 07/06/2023 12:19PM

Our team is working to improve account workflow experience by moving forward with the migration to our new data center.

The migration plan has been designed to minimize risk and customer impact as its foundational principle. We will be moving production environments in small groups, which will help things move quickly and insulate customers from any issues that might occur.

During both of these maintenance windows, customers may experience some temporary slowness or connectivity issues.

NOTE: This requires no changes on your side before, during, or after the maintenance window. There will be no changes to IP addresses as a result of this migration.

Latest DaySmart Appointments outages

Account Latency Reported - about 1 year ago
System is Down - about 1 year ago
Latency Issues Reported - about 1 year ago

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