Outage in Dexcom

Performance Issue - Clarity

Resolved Minor
August 07, 2023 - Started over 1 year ago - Lasted about 22 hours
Official incident page

IsDown continuously monitors the Dexcom status page and multiple sources to provide up-to-date information. Check back with us for the latest Dexcom uptime status.

Outage Details

We are aware some customers may be experiencing service interruptions and are working to resolve the issue.
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 08/08/2023 02:56PM

This incident has been resolved.

MONITORING over 1 year ago - at 08/07/2023 07:08PM

We are continuing to monitor for any further issues.

MONITORING over 1 year ago - at 08/07/2023 06:53PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING over 1 year ago - at 08/07/2023 06:31PM

Clarity mobile users are being logged out after 24 hours. The team is aware of the incident and working to resolve. At this time, users will need to log back in to the Clarity app after 24 hours. This does not affect real time CGM.

INVESTIGATING over 1 year ago - at 08/07/2023 05:25PM

We are aware some customers may be experiencing service interruptions and are working to resolve the issue.

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