Outage in DigitalOcean

Networking in NYC region

Resolved Minor
September 28, 2024 - Started 20 days ago - Lasted about 3 hours
Official incident page

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Outage Details

As of 09:45 UTC, our Engineering team is currently investigating an issue impacting networking in NYC region. Users may experience network connectivity loss to Droplets and Droplet-based services, like Managed Kubernetes and Database Clusters. We apologize for the inconvenience and will share an update once we have more information.
Latest Updates ( sorted recent to last )
RESOLVED 20 days ago - at 09/28/2024 11:09AM

From 07:45 to 08:55 UTC, users may have experienced networking connectivity issues in our NYC region.

Our Engineering team has confirmed the full resolution of the issue. Users should be able to access all resources as normal.

If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.

MONITORING 20 days ago - at 09/28/2024 10:25AM

Our Engineering team made changes to remediate the networking issue due to our upstream provider. Users should not be seeing any issues with networking in NYC region.

We are currently monitoring the situation and will post an update as soon as the issue is fully resolved.

IDENTIFIED 20 days ago - at 09/28/2024 08:43AM

Our Engineering team has identified the cause of the issue impacting networking connectivity in NYC to be with our upstream provider. Our team is actively working on remediation steps. We will post an update as soon as we have more information.

INVESTIGATING 20 days ago - at 09/28/2024 08:29AM

As of 09:45 UTC, our Engineering team is currently investigating an issue impacting networking in NYC region. Users may experience network connectivity loss to Droplets and Droplet-based services, like Managed Kubernetes and Database Clusters.

We apologize for the inconvenience and will share an update once we have more information.

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