Outage in Diligent

Diligent One Platform and Multiple Diligent Products - Users are Experiencing Service Degradation in the US Region

Resolved Major
October 20, 2025 - Started 9 days ago - Lasted about 9 hours
Official incident page

Incident Report

Several products are currently unavailable due to an issue with one of our third-party providers. Our engineering team is actively working with their team to investigate and resolve the problem as quickly as possible. Thank you for your understanding and patience!
Components affected
Diligent Boardeffect (North America - US) Diligent Results (North America - US) Diligent Storyboards (North America - US)

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Latest Updates ( sorted recent to last )
RESOLVED 9 days ago - at 10/21/2025 12:10AM

This incident has been resolved.

MONITORING 9 days ago - at 10/20/2025 10:03PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 9 days ago - at 10/20/2025 04:14PM

We are continuing to work on a fix for this issue.

IDENTIFIED 9 days ago - at 10/20/2025 04:07PM

Multiple Diligent products are degraded due to a third party outage with AWS. Diligent engineers are working to restore service as soon as possible.

IDENTIFIED 9 days ago - at 10/20/2025 03:05PM

Several products are currently unavailable due to an issue with one of our third-party providers. Our engineering team is actively working with their team to investigate and resolve the problem as quickly as possible. Thank you for your understanding and patience!

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