Contextual chat and Magic insights are unavailable

We are currently investigating issues affecting Contextual Chat and Magic Insights. Some users may experience errors, and these features may not be fully functional at this time. Our team is actively working to identify the cause and restore normal service.

We identified the issue affecting Contextual Chat and Magic Insights. We’ve pushed a fix that restores functionality to both features, though citations have been temporarily removed.Chat and Magic Insights should now be working, and we’ll continue monitoring as we work toward fully restoring all functionality. Our team continues to work on fully restoring all features.

Magic Insights and Chat are now working for all users. However, citations won’t appear in either feature for the time being. Our team is working on restoring them and will share an update once that’s resolved. We apologize for any inconvenience in the meantime.