Outage in Dovetail

Free plan users unable to upgrade to a paid plan

Resolved Minor

September 19, 2025 - Started 7 months ago - Lasted about 1 hour

Incident Report

We’ve identified an issue where users on our Free and trial plans are currently unable to upgrade directly in-product. Our team is actively investigating the cause.Workaround: If you’d like to upgrade in the meantime, please reach out to our Support team, who can assist you with subscribing.We’ll provide updates here as soon as more information is available.

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Latest Updates ( sorted recent to last )

INVESTIGATING 7 months ago - at 09/19/2025 03:00PM

IDENTIFIED 7 months ago - at 09/19/2025 04:05PM

We’ve identified the issue blocking Free and trial plan users from upgrading to a paid plan. A fix is being rolled out, and we’ll share an update once it’s fully deployed.

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