Outage in Dovetail
Free plan users unable to upgrade to a paid plan
Resolved Minor
September 19, 2025 - Started about 1 month ago
- Lasted about 1 hour
Incident Report
We’ve identified an issue where users on our Free and trial plans are currently unable to upgrade directly in-product. Our team is actively investigating the cause.Workaround: If you’d like to upgrade in the meantime, please reach out to our Support team, who can assist you with subscribing.We’ll provide updates here as soon as more information is available.
Need to monitor Dovetail outages?
One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.
Latest Updates ( sorted recent to last )
INVESTIGATING
about 1 month ago - at 09/19/2025 03:00PM
We’ve identified an issue where users on our Free and trial plans are currently unable to upgrade directly in-product. Our team is actively investigating the cause.Workaround: If you’d like to upgrade in the meantime, please reach out to our Support team, who can assist you with subscribing.We’ll provide updates here as soon as more information is available.
IDENTIFIED
about 1 month ago - at 09/19/2025 04:05PM
We’ve identified the issue blocking Free and trial plan users from upgrading to a paid plan. A fix is being rolled out, and we’ll share an update once it’s fully deployed.
Latest Dovetail outages
Dovetail AI features are unavailable - 1 day ago
Slow performance across Dovetail (US_A region) - 8 days ago
Dovetail is currently down in all regions - 12 days ago
Users may experience login issues - about 1 month ago
The Status Page Aggregator Built for IT Teams
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 4522 services available
Integrations with
