Ask Dovetail experienced performance issues in Slack and Teams integrations for customers with multiple connections configured to a single workspace. The incident affected the ability to use Ask Dovetail functionality through these chat platforms for 40 minutes. The issue was resolved by having affected customers disconnect all existing connections and reconnect with a single connection to Slack or Teams.
We’re currently investigating an issue affecting Ask Dovetail in Slack and Teams for customers who currently have multiple Slack or Teams connections set up to a single workspace.As a workaround, disconnect all existing connections and reconnect a single connection to Slack or Teams.
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