Outage in DrChrono

DrChrono Slowness

Resolved Minor
November 27, 2023 - Started almost 2 years ago - Lasted about 3 hours
Official incident page

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Outage Details

DrChrono is currently investigating system slowness. We will continue to use this page for updates. We are sorry for any inconveniences this may cause.
Components affected
DrChrono drchrono iPad EHR DrChrono drchrono.com
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 11/27/2023 11:30PM

Between 3:25 PM EST and 5:28 PM EST, we experienced an extreme traffic flood via our public API that caused backend message broker resource pressure resulting in degraded performance.  The team worked quickly to identify and limit the source of the traffic flood.  Once the flood was halted the team then worked to relieve broker resource pressure before reinstating general access to the system.  We are currently evaluating improvements we can make to fortify our throttling capability to prevent this issue from reoccurring in the future.

MONITORING almost 2 years ago - at 11/27/2023 10:33PM

A fix has been implemented and we are continuing to monitor the situation. This status page will continue to remain open and updates provided.

IDENTIFIED almost 2 years ago - at 11/27/2023 09:37PM

Engineering has identified the issue and is working to provide a solution. This status page will be updated again in the next 45 min. We are sorry for any inconveniences this has caused.

INVESTIGATING almost 2 years ago - at 11/27/2023 08:35PM

DrChrono is currently investigating system slowness. We will continue to use this page for updates. We are sorry for any inconveniences this may cause.

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