Outage in EBSCO

Service Issue Reported – EBSCO Discovery Service (Classic Interface)

Resolved Major
July 09, 2024 - Started 4 months ago - Lasted 1 day
Official incident page

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Outage Details

We have received reports of an issue with EBSCO Discovery Service (Classic Interface). Our engineering teams are currently investigating the issue and we will update this page when more information is available.
Components affected
EBSCO Discovery Service
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 07/10/2024 01:49PM

This incident has been resolved.

MONITORING 4 months ago - at 07/10/2024 12:07PM

Our development team continues to investigate the issue impacting ***EDS (Classic Interface)*** and are currently working to resolve this issue. In the meantime, we would like to provide a temporary workaround.
To implement the work around, please follow the below instructions or submit a ticket through EBSCO Connect to open a ticket for support.
-Please go into the affected profile
-Select the “Viewing Results Tab”
-Scroll down to “Show Clustered Results”
-Switch to No

MONITORING 4 months ago - at 07/09/2024 07:56PM

Our development team continues to investigate the issue impacting ***EDS (Classic Interface)*** and are currently working to resolve this issue. In the meantime, we would like to provide a temporary workaround.
To implement the work around, please follow the below instructions or submit a ticket through EBSCO Connect to open a ticket for support.
-Please go into the affected profile
-Select the “Viewing Results Tab”
-Scroll down to “Show Clustered Results”
-Switch to No

INVESTIGATING 4 months ago - at 07/09/2024 04:24PM

Engineers have successfully recreated the issue and are actively researching to find root cause

INVESTIGATING 4 months ago - at 07/09/2024 12:14PM

We have received reports of an issue with EBSCO Discovery Service (Classic Interface). Our engineering teams are currently investigating the issue and we will update this page when more information is available.

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